Nobody runs a business like you. Your software should be built like it.

You design the application your business needs, with us at the table. We build it and run it, and the whole company gets more organized and efficient.

Talk to us See what we build
The workflow The phone and the books feed the Osage application, which sends out quotes, keeps the schedule, and issues invoices. THE PHONE THE BOOKS OSAGE APPLICATION QUOTES SCHEDULE INVOICES The workflow The phone feeds the Osage application, which sends out quotes, keeps the schedule, and issues invoices, and the numbers land in the books. THE PHONE OSAGE APPLICATION QUOTES SCHEDULE INVOICES THE BOOKS

The owner is the system.

  1. 1The phone rings. The owner answers, or nobody does.
  2. 2Quotes get written at the kitchen table at ten at night.
  3. 3Invoices get chased when cash gets tight.
  4. 4The schedule lives in one person's head.
  5. 5Six tools, six logins, and none of them talk to each other.
  6. 6When the owner is away, the business waits.

The application you designed is the system.

  1. 1The phone is answered, the message is written down, the right person is told.
  2. 2A quote goes out the same hour, from your prices, in your words.
  3. 3Invoices go out on time and follow up on themselves.
  4. 4The schedule is a screen anyone on the team can read.
  5. 5One application, designed with you around your process, and it works with the tools you keep.
  6. 6The owner takes a week off and comes back to a business that ran.
What we build

Six jobs an application can take off your plate.

Most businesses start with one and add a second in the first year. Each is built to the way you already do the work, then it does that work for you.

Front desk

The phone, the texts, the web form, answered and logged.

What it does for you

Answer, take the message, book the slot, tell the right person.

Quote desk

Quotes out the same hour, from your prices, in your words.

What it does for you

Read the request, price it from your rules, send it, follow up twice.

Follow-up

Nobody falls through. Leads, quotes, and jobs get a nudge on time.

What it does for you

Watch the dates, send the reminder, escalate when it goes quiet.

Collections

Invoices out on time, chased politely, reconciled.

What it does for you

Send, remind, match the payment, flag the ones that need a person.

Dispatch

Who goes where today, on one screen.

What it does for you

Build the day's route, tell the crew, reschedule when something moves.

Back office

The paperwork, filed.

What it does for you

Read the documents, fill the forms, put the numbers where the books expect them.

Examples

Four businesses. Four applications, none of them alike.

Each owner designed theirs with us, around how their business runs. The highlighted rows are work the application did on its own.

The Prairie Storage application: a map of 240 units, the overdue list with reminders already texted, and this week's move-ins.

Prairie Storage

Self-storage · Wichita KS

Every unit on one map, who is overdue, and this week's move-ins. On its own: invoices out on the first, cards retried, reminders texted, gate codes issued.

The Riverside Car Wash application: washes by day for two weeks, three membership plans, and the lapsed members it has texted.

Riverside Car Wash

Car wash · Tulsa OK

Washes by day, the plans, and the members who have stopped coming. On its own: one text with a free vacuum to anyone who has not washed in 30 days.

The Kaw Valley Heating application: four technicians on a timeline for the day, a no-heat call moved up, quotes waiting, and invoices sent when jobs were marked done.

Kaw Valley Heating

HVAC · Lawrence KS

Four vans on one timeline, quotes waiting, invoices sent. On its own: a no-heat call goes to the nearest open van, and the customers behind it get the new time.

The Twin Rivers Laundry application: two vans' stops in order with weights and invoices, and tomorrow's route already built.

Twin Rivers Laundry

Laundry route · Manhattan KS

Two vans, eighteen stops in order, tomorrow already built. On its own: the driver weighs the bags, and the invoice and the delivery text follow.

How it works

Five steps. You design it with us; we build it and run it.

  1. 1

    Discover.

    A week inside your business. We watch how the phone, the quotes, the schedule, and the books really work.

  2. 2

    Design.

    You and us at the table. Your process on one page: what the application does, what it does on its own, and what stays with people. You sign off on the page, not on a spec.

  3. 3

    Build.

    Weeks, not months. Your data, your prices, your words, one application.

  4. 4

    Host.

    We run it. Updates, backups, and the 2 a.m. page are ours.

  5. 5

    Operate.

    The application does the repetitive work on its own. We call the parts that do it agents; we watch them, and you see the numbers.

Who it's for

Service businesses with a process worth building around.

Self-storage Car washes Laundry Home services and the businesses like them: recurring customers, repeat work, an owner who wants their evenings back.

We build for businesses between $500K and $5M in revenue. If the owner is the one answering the phone, we should talk.

The process

Don't blame the employee. Blame the process.

When a call goes unanswered or a quote goes out late, it is rarely the person. It is a process that lives in someone's head. A high-end custom application puts the process into the work itself: the next step is on the screen, the reminder goes out on its own, the handoff is written down.

That puts the process into your organization for good, and it helps your employees succeed, because the right thing becomes the easy thing.

The process, carried by the application The phone rings. The Osage application writes it down and puts one next step on Dee's screen: call Marcy back before ten. Dee calls at 9:40. The application logs the call, sends the quote, and the job is booked. THE PHONE RINGS · 8:31 OSAGE APPLICATION Writes it down, picks the next step. DEE · ONE THING TO DO Call Marcy back before 10. CALLED BACK · 9:40 The right thing, on time. QUOTE OUT · 10:05 Logged the call. Sent the quote. JOB BOOKED The process, carried by the application The phone rings. The Osage application writes it down and puts one next step on Dee's screen: call Marcy back before ten. Dee calls at 9:40. The application logs the call, sends the quote, and the job is booked. THE PHONE RINGS · 8:31 OSAGE APPLICATION Writes it down, picks the next step. DEE · ONE THING TO DO Call Marcy back before 10. CALLED BACK · 9:40 The right thing, on time. QUOTE OUT · 10:05 Logged the call. Sent the quote. JOB BOOKED
Dee did the right thing because it was the one thing on her screen. The application did the rest and wrote it all down.
Why design your own

Better applications. Better processes. Better businesses.

Better applications.

World-class software built to your process, instead of a subscription you bend your process around.

Better processes.

Putting the work in one place shows you where it stalls. Designing the tool fixes the process as much as the software, and the business gets more organized.

Better businesses.

One application everyone uses, doing the repetitive work on its own, so your people do the work that needs a person. More gets done, less gets chased, and there is room to grow.

Talk to us

Tell us about the business.

A week of discovery, a one-page design you sign off on, then a build. Start by telling us what your week looks like.

Name and what it does